About Us

CREST offers you proven expertise in Mystery Shopping, Store Assessments, Market Research and Direct Customer Feedback as a basis for identifying where service standards can be improved.

Mystery Shopping is an evaluation of the “shopping experience” by a typical customer. Mystery shopping programmes are one of the most widely used methods of gathering feedback on service standards. We provide proven mystery shopping programmes resulting in higher service standards and increased customer care performance for your retail business. We work closely with clients to implement action plans.

Store Assessments involves the objective measurement of pre-agreed standards by an objective third party. The standards measured are very much based upon the operating standards your organisation wishes to achieve.

Mentoring Programme allows store owners to receive independent advice and support regarding the growth and development of best retail practice and retail sales. This is a one to one process with a plan of action agreed for the business and key milestones established. The programme is highly involved, requiring the time and effort of key managers in the business.

Research is fundamental to the performance of any Retail Store or Retail Company. Whether you are looking for an insight into current markets, consumer behaviour, opinions, purchasing information, development information or future market trends, CREST can provide you with an expert in your retail business and experience in the methods you need to use to ensure you get the most accurate information to help you develop your business.