One2One Research

RETAIL EXCELLENCE IRELAND has a dedicated and experienced research team, strategically placed around the country to gather valuable research information for our retail clients.


Exit Interviewing
Exit interviews are conducted with customers leaving a store. The purpose of the interview is to provide feedback on why the store was selected, the range of products on offer, the standard of service received and the areas where the store needs improvement. The interviews will allow us determine customer priorities, which needs are not being fulfilled, required goods or services currently not being offered and feedback on the general store layout and design.


Basket Watch
Do you know your competitor’s prices? Are your prices competitive and consistent? Our researchers regularly gather this information for clients. If you want eyes and ears on the retail high street – contact RETAIL EXCELLENCE IRELAND for further details.


RETAIL EXCELLENCE IRELAND Footfall Counts
CREST conducts twice yearly footfall counts throughout Ireland. In addition to this general information, RETAIL EXCELLENCE IRELAND can conduct specific footfall counts for individual clients.

With a dedicated research team, RETAIL EXCELLENCE IRELAND is in a position to furnish retailers with accurate information on pedestrian flows in relation to specific high streets and retail outlets.

We understand retail research and are currently conducting research in the following areas:

• Top50 Shopping Centres Review
• Top50 High Streets Review
• Top30 Retail Parks Review
• Quarterly performance analysis of nine sectors of Irish Retail


For further information, please contact David Fitzsimons, RETAIL EXCELLENCE IRELAND