Crest Ireland

Mark Sexton, Financial Director, The Kilkenny Group

idfmarketing — Mon, 13 Jun 2011 14:42:00 +0000

“The Kilkenny Group have now been using CREST for our mystery shopping requirements for the past 5 years for all our 7 retail stores nation-wide and our restaurant also. Overall, we are delighted with the mystery shopping service provided by CREST which is always timely, informative and very cost-effective. It is a great advantage that we were able to design our own specific mystery shopping template initially and then to be able to make ongoing amendments, depending on our current focuses. Based on our experiences, we would highly recommend CREST for this service”

Sinéad Magner, Unicare Pharmacy Limited

idfmarketing — Mon, 13 Jun 2011 14:41:46 +0000

“Unicarepharmacy has had a very positive relationship with CREST for over a year. They are very responsive to our needs and always helpful when new requests emerge. We find the reports very detailed and a real motivating tool for our Colleagues”.

Darren Spoonley, Maxi Zoo

idfmarketing — Mon, 13 Jun 2011 14:41:27 +0000

“We have worked with CREST since February 2009, to conduct mystery shopper audits on our behalf in our nationwide stores. During this time we have found CREST to be very conscious of our needs and are able to tailor the audits exactly to the items we look to be covered by all our sales teams when they meet our customers. These reports have allowed us to identify areas that we need improvement on as well as enhance areas that we do well also. Great Service, Consistent and Accurate”.

Amanda Houlihan, D.I.D Electrical

idfmarketing — Mon, 13 Jun 2011 14:41:10 +0000

“In today’s challenging marketplace, we need a provider who really understands our business, and is able to respond quickly and with flexibility. For D.I.D Electrical’s Mystery Shopping requirements, CREST understands our needs and can cater to them efficiently, effectively and with attention to detail. Put simply, CREST always delivers professionally, provides value for money and is a pleasure to deal with and I would recommend them without hesitation”.

Carol Robinson, Fields Jewellers

idfmarketing — Mon, 13 Jun 2011 14:40:44 +0000

“We have found that using the mystery shopping reports has helped us to ensure, that all our staff maintains our high standards, in relation to our customer service, selling skills and staff/store presentation. In dealing with the team at CREST, I have found them to provide an efficient, friendly and extremely professional service at all times”.

Ben Ward, Mothercare Ireland

idfmarketing — Mon, 13 Jun 2011 14:40:30 +0000

“We highly recommend CREST to any company looking to improve their customer service levels and their staff perfomance. They are highly professional and efficient to deal with and provide valuable advice and evaluation in relation to improving the customer experience”.