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Testimonials

"We have found that using the mystery shopping reports has helped us to ensure, that all our staff maintains our high standards, in relation to our customer service, selling skills and staff/store presentation. In dealing with the team at CREST, I have found them to provide an efficient, friendly and extremely professional service at all times"

– Carol Robinson, Fields Jewellers

"We have worked with CREST since February 2009, to conduct mystery shopper audits on our behalf in our nationwide stores. During this time we have found CREST to be very conscious of our needs and are able to tailor the audits exactly to the items we look to be covered by all our sales teams when they meet our customers. These reports have allowed us to identify areas that we need improvement on as well as enhance areas that we do well also. Great Service, Consistent and Accurate."

– Darren Spoonley, Maxi Zoo

"It’s difficult today to find a partner company who will take your organisations’ goals and aspirations and make them their own. That’s why, when we first met with CREST, we knew instantly that we wanted to work with them. CREST mystery shopping provides us with a true reflection of our customers experience. We’ve worked together since 2011 and CREST have played a huge role in our strategic mystery shop planning and results analysis as well as helping us define measure and improve our performance. We’ve always received outstanding service from them, as well as excellent quality and detailed reporting and honest and direct advice. We cannot recommend them highly enough"

– Helena Fitzpatrick, Harvey Norman

"DocMorris has had a very positive relationship with CREST for over a year. They are very responsive to our needs and always helpful when new requests emerge. We find the reports very detailed and a real motivating tool for our Colleagues."

– Sinéad Magner, DocMorris Pharmacy Limited

"The Kilkenny Group have now been using CREST for our mystery shopping requirements for the past 8 years for all our 12 retail stores nation-wide and our restaurant also. Overall, we are delighted with the mystery shopping service provided by CREST which is always timely, informative and very cost-effective. It is a great advantage that we were able to design our own specific mystery shopping template initially and then to be able to make ongoing amendments, depending on our current focuses. Based on our experiences, we would highly recommend CREST for this service."

– Mark Sexton, Financial Director, The Kilkenny Group

Testimonials
"The Kilkenny Group have now been using CREST for our mystery shopping requirements for the past 8 years…"
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Mark Sexton, Financial Director, The Kilkenny Group
"DocMorris has had a very positive relationship with CREST for over a year. They are very responsive…"
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Sinéad Magner, DocMorris Pharmacy Limited