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Mystery Shopping

Mystery Shopping is the practice of anonymously evaluating customer service, operations, employee integrity, merchandising, and product quality through the use of a trained, professional and objective Mystery Shopper.

Store Assessments

Store assessment is the formal practice of deploying professional store assessors to transact a thorough store assessment review of your store. Agreed store standards will be inspected and the assessors will use photographic evidence if a standard has not been met. The standards that we check include Exterior Standards, First Impressions Standards, Store Counter Standards, General Housekeeping Standards, Display Standards, Driving sales standards, Paperwork Standards, Health & Safety, Staff Appearance & Dress Code Standards.

Benchmarking

Retailers can win competitive advantage by examining competitors over the same range of behaviours and benchmark their performance against their competitor performance. Benchmarking can help give retailers the unique perspective they need to improve their overall performance. To find out more please contact our offices.

Testimonials
"We have found that using the mystery shopping reports has helped us to ensure, that all our staff maintains…"
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Carol Robinson, Fields Jewellers
"The Kilkenny Group have now been using CREST for our mystery shopping requirements for the past 8 years…"
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Mark Sexton, Financial Director, The Kilkenny Group