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Mystery Shopping

Mystery Shopping is the practice of anonymously evaluating customer service, operations, employee integrity, merchandising, and product quality through the use of a trained, professional and objective Mystery Shopper.

Store Assessments

Store assessment is the formal practice of deploying professional store assessors to transact a thorough store assessment review of your store. Agreed store standards will be inspected and the assessors will use photographic evidence if a standard has not been met. The standards that we check include Exterior Standards, First Impressions Standards, Store Counter Standards, General Housekeeping Standards, Display Standards, Driving sales standards, Paperwork Standards, Health & Safety, Staff Appearance & Dress Code Standards.


Retailers can win competitive advantage by examining competitors over the same range of behaviours and benchmark their performance against their competitor performance. Benchmarking can help give retailers the unique perspective they need to improve their overall performance. To find out more please contact our offices.

"“The Kilkenny Group have been using CREST for our mystery shopping requirements since 2005 for our…"
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M O'Gorman, The Kilkenny Group
"“It’s difficult today to find a partner company who will take your organisations’ goals and aspirations…"
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H Fitzpatrick, Harvey Norman