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Benchmarking

Retailers can also win competitive advantage by examining competitors over the same range of issues and therefore benchmarking their performance against competitor performance. Benchmarking can help give retailers the unique perspective they need to improve their overall performance.

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"It’s difficult today to find a partner company who will take your organisations’ goals and aspirations…"
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Helena Fitzpatrick, Harvey Norman
"The Kilkenny Group have now been using CREST for our mystery shopping requirements for the past 8 years…"
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Mark Sexton, Financial Director, The Kilkenny Group